Real Estate Negotiation | We Love Austin

Real Estate Negotiation Austin Style – How to Build Trust

Real Estate Negotiation Austin Style – Build Trust Most people (but not all!) know how valuable it is to have a feeling of trust in a negotiation. When trust is high, anxiety is lower on both sides. Communication is easier. And, the buyer and seller tend to offer more than they would in an atmosphere […]

I just finished glimpsing through your "We Love Austin" website. I'm convinced that your site represents the best of what a professional REALTOR is all about. You've created an appealing tableau of what's best about our community, our industry and your own unique talents. Count me among your fans!--David Foster, CAE, RCE President & CEO Austin Board of REALTORS

We wanted to thank you, Jim and Matthew for providing such excellent service. We have worked with at least five realtors in the past and you all are far and away the best! We felt that you all had wide and deep expert knowledge of housing, real estate and the Austin housing market. You had our best interests at heart and went above and beyond in helping us. You all were honest, forthright and objective and we will unreservedly recommend you to all of our friends who are in need of a realtor!--Drs. Russell & Beth

Thank you so very much for working with us to find and purchase our dream home. You, Jim and Matt have been a true treasure … not only are you wonderful real estate professionals, but with your experience in construction, remodeling and leasing, you were able to give us tremendous guidance as we evaluated properties. And you are such nice and wonderful people to boot. You are simply the best real estate professionals in Austin … Period, end of story!--Constantine & Carolyn Pontamianos

Thank you for helping me to find this house. It has a special warmth, and we cannot wait to move into it. I enjoyed the whole process of working with you. You are both so kind, friendly and professional. We want to have you over for dinner, and it is about time. Please let me know if there is a day that would work for you in the next few weeks.--Niki

Paul and I would like to thank you for all your help during our house-finding and building process. You gave us such great advice, tips, and support, and we are very appreciative!--Doris and Paul D. Steinkraus, VP, General Counsel: Ford

Thank you for your detailed emails and for keeping us apprised of all updates on this transaction. It is greatly appreciated.--Denise Griffin

I want to thank you both again for all your help in buying our home. I am very happy with the new place and couldn’t have done it without the two of you. You have earned a new client that will definitely be returning to you when it’s time for an upgrade. Have a great rest of the week and weekend and maybe I’ll see you at Las Palomas sometime.--Bo

First let me tell you that we really appreciate all the time and effort you put into helping us find a place to live. You have both been so incredibly nice--you really added to our positive opinion of Austin.--Dawn and Raymond

You two are a great pair - both professionally and as a couple. We are so lucky to have met you. Thanks for all that you have done.--David and Nancy

Thank you Roselind. It was such a painless experience because of your and Matt's help.--Kyle and Gayle

Thanks for all of the help you and Jim gave us in getting to a great outcome, although it wasn’t always easy!--Dan and Jenny

Thank you so much for making our home buying process such a pleasure! Jim's guidance in evaluating homes was extremely valuable for us, and we are very grateful for it. We had heard many intimidating stories about the process of actually buying a home, but our experience has turned out completely contrary to that - you handled the process so well that we never felt uninformed or overwhelmed. Thanks very much for everything - it really was a pleasure working with you.--Vibhas

I'm an agent in another city and just happened to pull up your website in a search for green homes. Great website, so professional, yet so personal. If I wasn't an agent myself, you'd be the one I'd give a call if I was looking for property in Austin, Tx. Just curious, did you design it yourself? It's wonderful.

Thanks again for all of your help with buying our home. I will always feel so blessed that I found your site and that you were the person who worked with us! I’m singing your praises like a good client should to anyone who will listen.--Melinda

Once again I feel so fortunate that I found you for our agent. Thanks for all your diligence and hard work. I know that I’m not the easiest person in the world to work with. I tend to be extremely cautious and proactive. I realize the amount of time and effort you have put into helping us find the right place and also to ensure that we are aware of all that buying this property entails. It really makes me feel better knowing you are on our team!

We wanted to let you know that we were very impressed with the neighborhood / real estate tour that Jim gave us. Jim’s expert knowledge of Austin’s neighborhoods is amazing and we would be very comfortable using you as our real estate agents. Once again, thank you so much for your generous dedication of time during our visit and willingness to show us around and share your extensive knowledge of Austin’s real estate market. We look forward to being in touch again soon!

I and Annie are the persons who should thank both of you. I'm really lucky to have you as my realtor. I'm happy to have the new house, and without your help, it's not possible at all. And now, the house is even better, and I appreciate your help in everything that I went through. I see that buying house is only a part of the story, and the main story starts after buying the house. You have been the best in 'buying the house' story, and you're also the best in the 'after the buying house' story.--Sungmin and Annie

Roselind Hejl is an extraordinary realtor. We had very particular needs in a difficult market for buyers. Roselind understood our requirements perfectly and never once discouraged us from trying to find exactly what we wanted at a price we could afford. When we finally found our dream home, we would never have been able to buy it had we been represented by someone else.--Deborah and Ed

Thank you so very much for all of this information, you guys are the best real estate agents in the world. We could have been stuck with someone who would have given us bad advice or no advice, or knew nothing about the area, but instead we found the best people in the business, bar none. The amount of time and work that you two did on our behalf was just amazing and we will always be in your debt for everything you did for us.--Dan and Linda

I'd like to drop a quick note to thank you for helping us finding a nice house. I strongly believe your professionalism as well as kindness made our home buying process very pleasant. I now know why Jae Gu highly recommended you at the first place. We have received all keys on Thursday evening, and I got remaining issues resolved with my lender. We're very excited and planning to move in in mid-May.--Jimmy

I'd like to borrow your wisdom on renovating a house.--Jimmy

You were so wonderful to be with truly. We really value people who are unpretentious and we appreciated your down to earth personality and vision.--T.J.

Thanks for the email, I appreciate the follow up. We are finally all moved in and getting unpacked. We love the house already. I have nothing but good things to say about you and your services and I will pass on your name as I can. I hope to work with y'all in the future.--Blake Hagler

Thank you so much! We love it here! Once we get everything decorated you guys need to come over for dinner. We already painted and put wood floors down as well as converted the dining room into an office with French doors. The yard is looking nice without having to lay down new grass. Jim was right, a little water and weed control and it came back to life.--Matt M.

This is why I have always enjoyed working with you and have stayed with you - you work. I have had realtors in the past who just waited until there was a buyer and then did all this at the instruction of the title company and at the last minute.--Dr. K. McFarley

Can't tell you how much we appreciated your help with the sale of our house. We seemed to establish rapport with you right from the start. You were so diligent in keeping us informed of every conversation and correspondence between you and all the principals in the transaction. We felt we could trust you completely. We're enjoying the wine. Hope to see you again soon.--Carol Cofer

It was wonderful to drive by my mother's house and see the SOLD sign up! I am certain that we could not have sold the house without you. When my mother and I listed her house, you were my only choice. The sale of my home in Rollingwood went so well eight years ago, that I knew you were the realtor for us. You are a consummate professional. You responded immediately to any questions that arose, and your kindness and calm manner were especially appreciated. A big thank you from everyone in my family!--Pam Hall

Thank you so very much for all your efforts! The things you did above and beyond our expectations on the sale of our home were so very important to us and the successful closing. We will always be very grateful. The advice and assistance on our subsequent purchase again was amazing and appreciated more than you know! Thank you!!!--Scott Mathe

Thank you very much Roselind and Matt. I really enjoyed working with you to sell my house and to buy a new one. I will really miss seeing and communicating with you on a regular basis! You were so impressive in every aspect of the process, from your thorough knowledge of real estate to your honest professionalism in dealing with other buyers, sellers, and their realtors, to your sensitive and caring manner.--Katherine

Thanks Roselind. We always appreciate your amazing effort.--Joe

Thanks for coming by on Friday to give us the market information and analysis. We enjoyed visiting with you and look forward to working together again. We're so excited about the upcoming move that we started the make-ready this weekend. Thanks for all the smart suggestions. We'll do our best to have this place spotless in time for the photographer.--K. & Mike

...And by the way, we know that you got drawn into a considerable amount of effort on this the last week before the closing. We are most grateful, and of course very pleased for the sale to have gone through. Talk to you soon...

I just wanted you to know that you've truly done such an outstanding job keeping up with all these repairs for us. I'm so pleased and impressed with your dedication to our transferee. I will highly recommend you to everyone. And I certainly look forward to us working together again. I hope to have more referrals for you in the future. Lets keep in touch!! And again, Thanks so much for all you've done on this property. We couldn't have done it without you!!! You are the BEST.--Janet

My husband and I want to thank you for all the work you did on the sale of our property. And we KNOW you did it ALL. We watched it all with bated breath. As you know we all went different directions last week, so this thank you is late, but very heartfelt. You have been marvelous all along--great ideas for the sale and showings, great help on the yard. We have been so impressed. P.S. We will happily recommend you to anyone who would like to contact us. Best wishes on future sales. Again, thank you.--Bob and Marsha Ward

We want to thank you so much. You have been so wonderful to work with and we appreciate all of your efforts, expertise, help and professionalism in this transaction. We couldn't have asked for a better agent to work on our behalf.--Jeanne & Rick Hersh

Roselind is the real deal. She knows the market and she has great follow through on every step in the process. I used her to sell my existing home and to find a new home. I’ve also recommended her to my friends.--Carol Clark, General Council: St. David's Community Health Foundation

Thanks Roselind. I always enjoy working with you and Jim. Stand by as we hope we never have to sell but you know me haha. You will be first on my list to call.--Kelly Beck, P.G., Managing Geologist/Client Service: Brown and Caldwell

...Also just wanted you to know that you've truly done such an outstanding job keeping up with all these repairs. I'm so pleased and impressed with your dedication. I will highly recommend you to everyone. And I certainly look forward to us working together again. I hope to have more referrals for you in the future. Lets keep in touch!! And again, Thanks so much for all you've done on this property. We couldn't have done it without you!!! You are the BEST.--Janet

Roselind is the best agent that we would recommend to anyone. She is knowledgeable, caring, reliable and very detail oriented. We had a real peace of mind being out of state while leaving Roselind in charge of selling our house in Austin. Many thanks to Roselind for going above and beyond her normal duties as an agent to help us with a smooth transition!--S. Joe Qin, Fluor Professor of Process Engineering: University of Southern California

Good information on your website! Concise and understandable for the consumer.--Mark Sprague, State Director of Information Capital for Independence Title

We will be having an open house get together in the next few weeks, so watch for an invitation to that. Diana and I hope you will be able to make it. You and Jim have been great, and have really added to the process. You can always count on us as a good reference...

We have worked with a lot of realtors over the years since we've moved so much. You guys have definitely moved to the top of our "BEST" list. Thank you so much for helping us find a house we're going to be really happy with, for you patience with our many questions/concerns, and for the peace of mind of knowing that you are true professionals and stayed on top of all the details so that we knew everything was being done that needed to be.--B. Truman

We really appreciate all of your time and patience this past year in our search for a house. It was wonderful having you and Jim and a third and fourth set of eyes for all of the homes that we looked at. In the end, it was worth the wait. We're in the midst of all of the fine-tuning, but it should be great when it's all done!--Elana

I came across your website accidentally. I just wanted to drop you a note telling you how much I enjoyed going through it. Rarely does a site provide so much useful information. You have done some really nice work.

Gary and I cannot thank you enough for the valuable information you provided – both on paper and in person! We feel so enlightened about Austin neighborhoods and homes. We would be totally lost without your help. Thank you, thank you!--Linda

I love your web site. It’s one of the best I’ve seen. It’s so down to earth and informative. It’s very Austin!

I visited your website and wanted to tell you that it's very good! Comprehensive, clear, friendly. Nice work on this!

Well, I have been here a week, and though there are still boxes piled high, it's starting to feel like home! I just wanted to say "thank you" one more time. I entered the process clueless and overwhelmed, and I so appreciate you taking time to walk me through all of the little details from start to finish. People kept telling me "if you have a great realtor, it makes all the difference," and they were right!--Beth & John

The sellers received five offers within 24 hours, with more coming in. Our offer was not the highest, but Roselind presented it so professionally that the sellers allowed us to match the high offer. We will always be grateful to her, and she and Jim will always be welcome in our home.--Diane B.

However, don't think you're getting off that easy. I hope we are more than just a manilla folder to you :-), because we are planning on inviting you over to see our new home, and establish our friendship, for we are not planning on leaving the area any time soon. We'll be in touch.Dan & Linda

You guys have my whole-hearted 100% recommendation for anyone buying or selling a house in Austin! In my book there’s no other choice!--Ana C.

Roselind, your knowledge of contracts and the legal aspects of reality is amazing and you are so professional in all your dealings! Matt, you are so patient and understanding about how emotional it is to sell a home and then to find a new one that is just right. You were always available for showings, never rushed, and you had a real understanding of what houses would be the right fit. You both made me feel like I was your number 1 priority.--K.

Roselind, all of my deliberation over the colors paid off, they painted yesterday and the new colors look amazing. Again, thanks for all of your help with all of our questions along the way. We have already recommended you to several friends and will continue to do so when we discover friends who are looking to buy or sell. Enjoy the rest of your summer and stay in touch.Marc & Elle

The hours of preparation that you spent to get ready for house showings made the house-hunting process time-efficient for me. You were always one step ahead of me (and other realtors for that matter), following up on details and deadlines. Without being asked, Jim even went by after my final walk-though to check up on a couple of items he wanted to be sure were taken care of.--Anu & Amin

I only worried about making the decisions that I needed to make: I trusted that my realtor was coordinating the rest. Thanks to your knowledge of Austin and the business of real estate, I am the proud owner of a home that I love!! All the best to you both and your family.--Brandie

It is so nice and easy to work with you! I look forward to the experience next time.--Nikki

Our family has worked with Roselind for four years and have seven real estate transactions with her and her family. We have worked with about 10 agents in the past. She is by far the most professional, knowledgeable, and insightful agent. It is always a pleasure and a low stress experience to work with her. She is attentive to details and makes the process seem so seamless. I can’t recommend her highly enough.--Drs. Ken and Tina Bunch

Real Estate Negotiation Austin Style – How to Build Trust

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